Frequently Asked Questions
Everything you need to know about shopping with Backbone.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental United States. International shipping times vary by location, usually ranging from 7 to 14 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Backbone accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Backbone products come with a one-year limited warranty that covers manufacturing defects. Please refer to our warranty page for specific details on coverage.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team immediately.